Overview

At All Inclusive Marketing (AIM), we are known as being leaders in driving new customer acquisitions and profitable sales growth for our clients. To support this initiative, we are seeking an Account Director to autonomously lead an affiliate program management team to excel in the performance marketing industry.

 

Reporting to the executive team and directly leading all assigned Senior Account Managers, the Account Director will motivate, lead and drive the success of their team. Success will be determined by program performance, team satisfaction and client satisfaction under their leadership. They will be responsible for ensuring the highest caliber of service, strategy and results for the teams they oversee. They will also be responsible for holding the team accountable and helping them excel in overall strategy, program performance, and partnership opportunities based on industry trends, best practices, program KPI’s, client needs and AIM standards.

 

Responsibilities

  • Hold teams accountable for program performance and execution of industry and AIM best practices.

  • Perform deeper analysis of performance data to identify gaps and/or opportunities to ensure that the program is on track to meet and exceed monthly, quarterly, and annual KPI’s.

  • Discuss strategy, action items and results with the Senior Account Manager to determine how they can improve the current program results and team performance.

  • Provide Sr. AMs guidance on attribution, multi-touch marketing, and technology/platform best practices as needed to ensure client programs are managed with optimal results.

  • Ensure that we are DIGGing at all times (Delight, Innovate, Grow and Give back) for our clients, team, and affiliates.

  • Ensure the highest caliber of communication, service, and teamwork is being delivered to our clients and each other.

  • Help manage client relationships, expectations, and satisfaction to help our team achieve consistently high NPS scores.

  • Keep team motivation, productivity, and morale high.

  • Be accountable for program metrics and KPI’s and report these to the executive team.

 

Our Ideal Candidate

  • Ability to effectively manage and lead a team of people in a remote environment.

  • Self-motivated with a strong work ethic and desire to do the right thing.

  • Possesses superior written and verbal communication skills, time management skills, and the ability to meet deadlines.

  • Thrives in a fast-paced, team environment.

  • Possesses mature and measured judgement with the ability to develop productive solutions to problems.

  • Committed to providing team and clients with honest and transparent reporting, feedback, and measureable recommendations designed to produce desired results.

  • Possesses incredible attention to detail and capable of multi-tasking and coordinating several projects at once.

  • Ability to stay calm and maintain confidence and composure in client meetings and high-pressure situations.

 

Required Skills & Experience

  • 5+ years of affiliate/digital marketing experience required

  • Bachelor’s Degree (or equivalent) required

  • Ability to travel to visit clients and represent AIM at conferences

  • Expert knowledge of affiliate networks and third-party tracking platforms

  • 2+ years of experience managing and leading a team of people who deliver strong results

  • Advanced Excel and Presentation skills

  • Technical knowledge of HTML a plus

  • Multi-channel digital marketing and attribution expertise a plus

About All Inclusive Marketing

All Inclusive Marketing (AIM), is an award-winning, boutique digital and performance marketing agency based in Vancouver, BC, Canada, with offices in the U.S. and U.K.  AIM has a reputation for providing their clients with strategic new customer acquisitions, profitable multi-channel sales growth, and high ROI results that reach, engage and convert online customers.  AIM's clients range from e-commerce start ups to billion dollar travel, retail and SaaS brands such as Southwest Vacations, Norton Symantec and Dropbox.  Their broad range of specialized services, that allow merchants to realize their e-commerce marketing and fiscal corporate goals, include digital strategy, affiliate, search, social, reputation management, conversion optimization, web analytics, strategic online copywriting, and more. In 2014, AIM was the recipient of the Small Business Influencers Award for their work in growing the Abe's Market affiliate channel by over 4400% in less than one year, and is currently ranked as Best Company in BC with Small Business BC.

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