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Overview

Role Description:

We are seeking to hire bright, ambitious people who are eager to learn, enjoy solving puzzles, and appreciate an opportunity to learn something new every day. As a client support specialist you will provide both internal and external support, working directly with our ever-expanding international client base to field questions about how to best use the product. Through email, chat, and phone, you will also submit bugs to the engineering team, train new/existing clients, and be a champion for their feature requests. You’re going to have to roll up your sleeves and work pretty hard, but if you’re tenacious about solving problems, finding resolutions, and thrive on helping people, this job is for you!

 

Required Skills and Experience:

  • Bachelor’s Degree Required

  • Excellent academic qualifications

  • 1+ years of client-facing experience

  • Excellent verbal and written communication skills

  • Solid understanding of the digital marketing ecosystem

  • Healthy dose of initiative and the ability to remain flexible

  • Detail-oriented and able to efficiently prioritize tasks

  • Must be a critical thinker and a resourceful problem-solver

  • Enthusiastic team player

  • Great conflict resolution skills

  • Excellent time management skills

 

About Impact Radius Inc

Impact Radius is transforming how advertisers manage media and performance marketing partnerships. On a single platform our clients can track all media channels, automate tag management, onboard and pay direct partners, while viewing and optimizing all conversion paths.

 

The company was founded in 2008 by a team of Internet marketing and technology experts who previously founded Commission Junction, Savings.com and LeadPoint. We’re headquartered in Santa Barbara, California with offices in New York, London and Cape Town.

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