Overview

Role Description:

The Technical Integration Specialist is responsible for addressing the technical services related needs of our client base and support team.  The role is primarily focused on technical troubleshooting and making sure Technical Support tickets get done/delegated in a timely and efficient manner.  This role also sits in the middle of all of the technical issues facing our client base and must use this knowledge to help identify/define improvements to our product/technology.  

 

Responsibilities:

  • Serve as the senior level go to person for all client related technical issues.

  • Serve as the Process Owner of the Technical Support JIRA queue.

  • Delegate TS Jira tickets as appropriate.

  • Resolve TS Jira tickets in a timely manner.

  • Provide quality control over TS Jira ticket.

  • Monitor the incoming IRT Queue and Verify the tickets and suggest workarounds.

  • Work on internal projects and create integration plugins/modules for 3rd party engines.

 

Required Skills and Experience:

  • Associates in Computer Science is required.  BS Computer Science or related technical degree preferred.

  • * 2+ years experience in Integration Support, Sales Engineering, Software Development or related discipline, preferably in an external customer-facing capacity.

  • Working knowledge of HTTP/s, TCP/IP networking, and UNIX command-line operation is required.

  • Working knowledge of database design and SQL techniques for manipulation of stored data structures as physical and logical constructs; knowledge of Oracle, MySQL or Teradata DBMS is a plus.

  • Strong knowledge of web B2B data transport protocols such as HTTP POST/GET, XML, and batch email/FTP, webservice (REST and SOAP).

  • Experience in Web application and tool development in Java; Prior knowledge of developing in Javascript for client-side validation.

  • Experience with an internet marketing or business development team and/or lead marketing company preferred.

  • Experience working with, integrating, and troubleshooting Internet products and technologies.

  • Ability to perform log analysis, including writing SQL queries.

  • Experience working with Internet advertising system (Google Adwords, Ad Networks, or other affiliate systems).

  • Javascript Expert

  • Knowledge and experience of at least one scripting / programming language (Python, PHP preferred).

  • Knowledge of SEM techniques, especially with reference to lead generation.

  • Hands-on experience with an affiliate network, as a publisher or advertiser.

About Impact Radius Inc

Impact Radius is transforming how advertisers manage media and performance marketing partnerships. On a single platform our clients can track all media channels, automate tag management, onboard and pay direct partners, while viewing and optimizing all conversion paths.

 

The company was founded in 2008 by a team of Internet marketing and technology experts who previously founded Commission Junction, Savings.com and LeadPoint. We’re headquartered in Santa Barbara, California with offices in New York, London and Cape Town.

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